Refund policy

Introduction

Thank you for shopping at The Unique Store. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the processes, conditions, and timeframes for returns and refunds to ensure a straightforward and fair experience.

Contact Details

Business Name: The Unique Store PK
Address: Khayaban e Badban, DHA Phase 7, Karachi South
Email: support@theuniquestore.pk
Website: www.theuniquestore.pk

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Customized or personalized items.
• Sale items (only regular priced items may be refunded).
• Items that have been used or altered.

Please note, we reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Initiating a Return

To initiate a return, please follow these steps:

1. Contact our Customer Support team at support@theuniquestore.pk with your order number and details about the product you would like to return.
2. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If your item is defective or damaged, you may request an exchange instead of a refund. Please contact us at the email address above with details of the product and the defect.

Questions

If you have any questions concerning our returns and refunds policy, please contact us at: support@theuniquestore.pk

By purchasing from our site, you acknowledge that you have read, understood, and agree to our Returns and Refunds Policy.